Advice for tenants
Hadrian Estates aspire to ensure that your rental experience is both pleasant and easy, we want you to enjoy your residency in your new home. Please find below some useful information which may aide you throughout your tenancy.
I have never rented before, how does it work?
Firstly you would contact the office to arrange a viewing, one of out team would meet you at the property and show you around.
Once you have selected a property to rent an application form must be completed providing full personal details, employment or benefit status, previous addresses and other essential information. This will enable us to carry out a full credit and reference check. On submitting this form a fee of £30 is required, this fee is non refundable.This usually takes between 24 to 72 hours for these checks to be carried out depending on how fast your referees respond.(we do accept dss for many of our poperties but you may need a guarantor)on the return of the report we will contact you to advise whether your application has been successful and we can continue with your tenancy process. On the return of your successful application we can now set a move in date and arrange for all the paperwork to be completed and advanced monies to be paid. We would require a holding deposit at this stage if you want to secure it as your new home.(the holding deposit is calculated on the weekly rent amount and the number of weeks you would like us to hold it for you, this can then be used towards your damage deposit) Please note the holding depost is non refundable should you decide not to take on the tenancy.
A damage deposit equivalent to 4 weeks rent is payable, this deposit is returnable at the end of your tenancy, dependent on the condition of the property. An administration fee of £200 is also payable at this time, this fee is non-returnable.If you are required to have a homeowner guarantor they must sign a document and produce photographic I.D and a copy of mortgage statement before the tenancy can be signed.
A full inventory is also carried out at the property along with the signing of the tenancy agreement. The gas and electric meter readings are recorded in the inventory and any issues the property may have are noted.
You then will be handed your keys and and you will able to move in to your new home.
What is a guarantor for?
A guarantor is usually a family member or friend that trusts you and is willing to help you secure your new home. The guarantor signs a document to making them also responsible for any damage or rent arrears.
If you as the tenant fall into arrears or we feel the property is being abused we would contact the guarantor to inform them of the situation to make them aware.
The damage deposit can be reduced if we have a homeowner guarantor on most properties.
How long is my tenancy agreement for?
The tenancy agreements are for 6 months and will continue on after than on a periodic basis, this means they are long term as long as there are no issues
98% of our properties are investments meaning you would be welcome to stay for long as you want.
We would always inform you if the tenancy was a short term lease before you view the property.
Who pays the bills?
Your rent does not include any other utilities or charges. All Council Tax, water, gas and electricity accounts are payable by the tenant.
You must contact the utility company and put the account in your name, shop around though to get the best deal possible.
How do I pay my rent?
Payments can be paid directly by standing order or one of our team of rent officers can collect payments directly from your property. We also have a card payment facility so you can pay over the phone.
What do I do if repairs are needed?
Repairs need to be reported to the office where they are logged, the office is open from 9am til 5pm week days and most Saturdays from 9am til 2pm.
We will have a contractor with you as soon as possible depending on the nature of your repair but in emergencies usually the same day.
Some repairs may need to be quoted for by the contractors then passed to the landlord for the go ahead, this can take a little time but we always try to hurry this up depending on the nature of the repair.
Will I get charged for emergency call outs?
You may be charged for emergency call outs depending what the problem is, our main call outs that tenants are charged for are lost keys and boilers not working due to gas card that has no credit left.
Please try to have a spare key left at a friend or nieghbours house as you can be charged for dropping off the spare key.
Always check your gas credit before calling to report you heating or hot water not working.
For emergency repairs after 5pm call Brad Hill on 07949102695
Can I have pets?
You must have permission from the landlord for any pets in your rented home, you can drop us a line or simply ring the office and give us the details of the pet. You would usually get a answer within a few days and you may be asked for a pet deposit.
Can I decorate my home?
We would like you to feel at home in your rented property however written permission for colour changes or decorating would have to be agreed by the landlord. We ask that this is submitted in writing for permission, most lanlords do not mind this as long as the colours are put back to the original neutral colour and the work is of good standard(please note that if you strip the wallpaper from the walls and the plaster is in poor condition you will be liable for this)